Privacy Policy

Last Updated: 23 June 2026

Liver Transplant Hospital respects your privacy and is committed to protecting the personal information you share with us through our website, online forms, communication channels, and related digital services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use livertransplant.hospital. By accessing this website or submitting your details through our forms, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our website
• Appointment booking forms
• Contact forms
• Consultation request forms
• Newsletter or liver health update forms
• Online chat or enquiry tools
• Email, phone, or other communication made through website contact details
• Analytics and cookies used to improve website performance

This Privacy Policy does not apply to third-party websites, external links, social media platforms, or independent healthcare providers that may have their own privacy practices.

2. Information We Collect

We may collect personal information when you voluntarily provide it to us or when you interact with our website.

Information You Provide Directly

When you book an appointment, request a consultation, submit an enquiry, subscribe to updates, or contact us, we may collect:

• Name
• Phone number
• Email address
• Preferred appointment date and time
• Speciality or treatment interest
• Message or enquiry details
• Health-related information you choose to share
• Communication preferences
• Any other information submitted through website forms

Please avoid submitting highly sensitive medical records, emergency health details, financial information, government ID documents, or confidential reports through general website forms unless specifically requested through a secure and authorized channel.

Health-Related Information

Because this website provides information about liver transplant, liver disease, hepatology, gastroenterology, hepatobiliary surgery, post-transplant care, and related healthcare topics, visitors may voluntarily share health-related details while requesting guidance.

Such information may include symptoms, diagnosis details, treatment history, transplant-related concerns, or caregiver messages. We treat health-related information carefully and use it only for relevant communication, consultation coordination, appointment support, and service-related purposes.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General location based on IP address
• Website interaction data
• Cookies and similar tracking data

This information helps us understand website performance, improve user experience, maintain security, and identify technical issues.

3. How We Use Your Information

We may use your information for the following purposes:

• To respond to your enquiries
• To schedule or coordinate appointments
• To connect you with relevant healthcare support
• To provide information about liver transplant and liver-related care
• To send liver health updates, if you subscribe
• To improve website content, layout, navigation, and user experience
• To maintain website security and prevent misuse
• To manage communication with patients, caregivers, or visitors
• To understand user interest in specific health topics
• To comply with applicable legal, regulatory, or healthcare obligations
• To resolve complaints, requests, or service-related issues

We do not use information submitted through medical enquiry forms to provide emergency medical care. This website is not designed for urgent medical situations.

4. Consent

By submitting your personal information through our website, you consent to the collection and use of your information for the purpose for which it was provided.

For example, when you submit an appointment request, we may use your name, phone number, email address, preferred date, time, speciality, and message to contact you and assist with the appointment process.

You may withdraw your consent for future communication at any time by contacting us. However, withdrawal of consent may limit our ability to respond to your enquiry, process appointment requests, or provide related communication.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve performance and understand visitor behavior.

Cookies may help us:

• Remember website preferences
• Improve page loading and navigation
• Analyze website traffic
• Understand which pages are useful to visitors
• Detect security or technical issues
• Improve website content and functionality

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features or user experience.

6. Analytics and Website Improvement

We may use analytics tools to understand how visitors use our website. Analytics data may include pages visited, session duration, device type, browser details, traffic source, and general interaction patterns.

This information is generally used in aggregated or non-identifiable form to improve website performance, user experience, health content, and digital communication.

We do not intentionally use sensitive health information submitted through enquiry forms for targeted advertising.

7. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary and appropriate, including with:

• Authorized hospital or healthcare coordination teams
• Doctors, specialists, or medical support staff involved in responding to your enquiry
• Website hosting, maintenance, analytics, or technical service providers
• Communication service providers, such as email or phone support systems
• Legal, regulatory, or government authorities, when required by law
• Professional advisors, only where necessary for compliance or protection of rights

Any third-party service providers engaged by us are expected to use personal information only for the services they provide and to protect it using reasonable safeguards.

8. Medical Information and Doctor-Patient Relationship

Submitting information through this website does not automatically create a doctor-patient relationship.

A doctor-patient relationship is established only after a formal consultation, clinical evaluation, medical assessment, and acceptance by the relevant healthcare professional or institution.

Information provided on this website is for general educational and awareness purposes. It should not replace professional medical advice, diagnosis, treatment, or emergency care.

9. Emergency Medical Situations

This website is not intended for emergency medical use.

If you or someone else is experiencing a medical emergency, severe symptoms, sudden health deterioration, transplant-related complications, or urgent medical distress, please contact emergency medical services or visit the nearest hospital immediately.

Do not wait for a response from a website form, email, chatbot, or online enquiry.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including enquiry response, appointment coordination, service communication, record management, legal compliance, dispute resolution, and website security.

Retention periods may vary depending on:

• Type of information collected
• Purpose of collection
• Legal or regulatory requirements
• Nature of the enquiry or appointment request
• Need to maintain communication records
• Security, audit, or compliance requirements

When information is no longer required, we may delete, anonymize, or securely restrict access to it.

11. Security of Your Information

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include access controls, website security tools, restricted data handling, secure hosting practices, and internal confidentiality controls.

However, no website, email system, online form, or digital transmission is completely secure. You should avoid sharing highly confidential medical records or sensitive documents through unsecured channels.

12. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where legally permitted
• Withdraw consent for future processing
• Opt out of marketing or newsletter communication
• Raise a grievance regarding personal data handling
• Ask how your information is being used

To exercise these rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests. Some requests may be limited by legal, medical, regulatory, security, or record-keeping requirements.

13. Newsletter and Health Updates

If you subscribe to liver health updates, we may use your email address to send educational content, health awareness information, hospital updates, or related communication.

You may unsubscribe or request removal from mailing lists at any time by contacting us or using the unsubscribe option, if available.

14. Children’s Privacy

Our website is intended for general users, patients, caregivers, and adults seeking liver health or transplant-related information.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian. If a parent or guardian believes that a child has submitted personal information through our website, they may contact us to request review or deletion.

For pediatric liver disorder or pediatric transplant-related enquiries, information should be submitted by a parent, legal guardian, or authorized caregiver.

15. Third-Party Links

Our website may contain links to third-party websites, social media platforms, maps, healthcare resources, articles, or external services.

We are not responsible for the privacy practices, content, security, accuracy, or policies of third-party websites. Visitors should review the privacy policies of external websites before sharing personal information with them.

16. Social Media

If you interact with us through social media platforms, such platforms may collect information according to their own privacy policies.

Comments, messages, likes, shares, or interactions on social media may be visible to others depending on your privacy settings and the platform’s rules. Please avoid sharing private medical details publicly on social media.

17. International Access

This website may be accessed from locations outside India. If you access the website from outside India or submit information from another country, your information may be processed in India or through service providers located in other jurisdictions.

By using the website, you understand that your information may be processed according to applicable data protection and healthcare-related requirements.

18. Accuracy of Information Submitted

You are responsible for ensuring that the information you provide through our website is accurate, complete, and updated.

Incorrect phone numbers, email addresses, appointment details, or medical enquiry information may affect our ability to respond properly.

19. Limitation on Online Communication

Online communication through forms, email, chat, or website messages may not always be immediate, complete, or suitable for medical decision-making.

Do not rely only on website communication for diagnosis, treatment decisions, medication changes, transplant eligibility, urgent symptoms, or emergency concerns. Always consult a qualified healthcare professional directly.

20. Changes to This Privacy Policy

We may update, revise, or modify this Privacy Policy from time to time to reflect changes in website features, legal requirements, healthcare practices, technology, or data handling processes.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you accept the revised Privacy Policy.

21. Contact Information

For questions, privacy requests, corrections, withdrawal of consent, or data-related concerns, you may contact us at:

Liver Transplant Hospital
Email: admin@livertransplant.hospital
Website: livertransplant.hospital

Please include your name, contact details, and a clear description of your request so we can respond appropriately.